90-days Risk Free Money-Back Guarantee

THE WALKEZSTORE RISK-FREE MONEY-BACK GUARANTEE

We are so confident in our ezWalker® Custom Performance Orthotic products, we offer a 90-day money-back guarantee.  We guarantee our products to be free from defects in workmanship and performance for up to 90 days from the date of receiving your custom orthotics.

Your ezWalker® Custom Orthotics have been inspected for quality of workmanship, and performance is for you to determine.  If at any time during the 90-day period, you are not satisfied with the fit and feel of your ezWalker® Custom Orthotics, simply contact customer service for personal attention.  We will make any necessary adjustments to your ezWalker® Custom Orthotics for FREE! If you are still not satisfied with the adjusted orthotics and are within the 90-day period, it will be our pleasure to issue a full refund of your payment for the product. Shipping and handling fees are non-refundable.

NOTICE – All over-the-counter products sold by WalkEZstore.com are covered by the manufacturer’s guarantee only.  Check the package for the terms of the guarantee. These products carry strict regulations through the State Board of Health and are not covered under our performance guarantee. All shoes sold through this website are non-refundable and are only exchangeable for a better fitting size. Shipping fees will apply to your exchanged order.

Instructions for your ezWalker break-in process

You must use a break-in process while your body is adjusting to the support your WalkEZstore Performance Custom Orthotic is designed to provide. The orthotic will be supporting you in a way your shoes alone have not been able to do. Therefore, the break-in process is crucial. Your WalkEZstore Performance Custom Orthotic has been made especially for your feet.  If you have never worn a custom arch support in your shoes, the break-in process is essential for avoiding discomfort while your body is adjusting to this new level of support. If you are a current orthotic wearer, your break-in process is still important due to the unique bio-mechanical casting method that has been used in the fabrication of your orthotics; your break-in process should be easier and take a shorter period of time. Remember, you are not breaking in the orthotics; you are breaking your body into the use of them. Muscle soreness may occur as we “wake up” the functionality of your feet.

Place your orthotics in your shoes, making sure that it remains in the rear of the shoe as you slip the shoe on your foot.  If you have shoes with removable insoles, you may want to try putting your orthotics under the insole for added comfort. If your shoes do not have removable insoles, simply place them in the shoes and proceed to place the shoes on your feet. The orthotics should stay in place with the pressure of your foot in the shoe. In the case of a clog or a sandal, you may wish to temporarily secure your orthotics in your shoes. You may do so with a dab of rubber cement under the heel, or a small piece of Velcro works well, too. You can purchase small Velcro dots with adhesive already on them for easy application anywhere Velcro is sold. The WalkEZstore.com can also make custom orthotics for sandals that are virtually invisible; extra charges do apply. Sandals with removable insoles are required.

Wear your custom orthotics for a short period of time on the first day. Extended wear may cause undue discomfort.  Increase your wear time bit by bit each day until you are wearing your orthotics comfortably all day. If at any time during the break-in period you experience discomfort, decrease your time a bit for that day. The break-in period usually takes 2 to 6 weeks. If you are not comfortably wearing your orthotics all day by the end of 6 weeks, or they create extreme pain after several days of trying to get used to them, please contact us. Minor adjustments to your orthotics may be made and are necessary for a more comfortable fit.       Please e-mail customer service at info@walkezstore.com, or phone 888-3-WALKEZ (9255-39) for further instructions.

Thank you for trusting the professionals at the WalkEZstore.com. Remember, When your feet feel good, you feel good.

Instructions for Your WalkEZstore Custom Orthotic Break-In Process

Your WalkEZstore Performance Custom Orthotics are designed to provide support that your shoes alone cannot offer. Because of this, it is important to follow a proper break-in process while your body adjusts to the new level of support.

Whether you are new to custom orthotics or have worn them before, the break-in period is essential. If you have never worn custom arch supports, your body may need additional time to adapt. Even experienced orthotic wearers should follow the break-in process, as WalkEZstore orthotics are fabricated using a unique biomechanical casting method that may feel different from previous devices.

Remember: You are not breaking in the orthotics—you are breaking your body into wearing them. As your feet begin functioning more efficiently, some mild muscle soreness may occur. This is a normal part of the adjustment process.

Inserting Your Orthotics

1. Place the orthotics into your shoes, ensuring they are positioned fully against the back of the shoe.
2. If your shoes have removable insoles, you may place the orthotics underneath the existing insole for added comfort.
3. If the insoles are not removable, simply place the orthotics directly into the shoes and put them on.
4. The pressure of your foot should keep the orthotics securely in place.

For Clogs or Sandals

If you wear clogs or sandals, you may wish to temporarily secure the orthotics in place. A small dab of rubber cement under the heel or a piece of adhesive-backed Velcro works well. Small Velcro dots are available at most hardware and craft stores.

WalkEZstore can also fabricate custom orthotics specifically for sandals. Sandals must have removable insoles, and additional charges may apply.

Break-In Schedule

• Wear your orthotics for a short period of time on the first day.
• Avoid extended wear initially, as this may cause unnecessary discomfort.
• Gradually increase your wear time each day as comfort allows.
• If you experience discomfort during the break-in period, reduce your wear time for that day and increase it more gradually.

Most people complete the break-in process within 2 to 6 weeks.

When to Contact Us

If you are unable to wear your orthotics comfortably all day after six weeks, or if you experience significant pain that does not improve during the adjustment period, please contact us. Minor adjustments may be necessary to improve comfort and fit.

Customer Service

• Email: info@walkezstore.com
• Phone: 888-3-WALKEZ (888-392-5539)

Thank you for trusting the professionals at WalkEZstore.

Remember: When your feet feel good, you feel good.